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16.02.2018, Ref.#: SDA
★★★★★ Service Desk Administrator Italian Language, Modis Bulgaria EOOD
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за кандидати с малък или без опит; Езици: Италиански
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Service Desk Administrator Italian Language
Modis IT Outsourcing is an international services company part of the Adecco Group family. Together with our parent company, we deliver IT outsourcing services from over 60 countries and territories around the world. 
In Modis Bulgaria, we effectively deliver IT-enabled business process, application services and infrastructure solutions for business outcomes. Our goal is to enable enterprises to reduce costs, accelerate time to market, and take advantage of external expertise, assets and/or intellectual property.

Today we are giving you the chance become part of one of the biggest informational technology company worldwide at the position of:
 

Service Desk Administrator with Italian Language
 

Responsibilities: 
  • Be first line of enquiry for customer calls. Logs the call in to a data base
  • Real-time collection of customers/devices data and validation of its accuracy
  • Ensures that the customer is entitled to the service, validates customer contract details
  • Manages the service requests through telephone and provide basic information on the already opened service requests
Requirements: 
  • Italian language – B2 or higher
  • Basic English – B1 or higher
  • Excellent communication skills
  • Excellent customer service skills
  • Accuracy and precision
  • Ability to adopt, take timely decisions and recognize potential customer dissatisfaction
  • Ability to work with business processes
  • Excellent communication skills
  • Excellent customer service skills
Benefits: 
  • Competitive remuneration package;
  • Work in a multinational corporate environment;
  • Initial training program; 
  • Standard working time;
  • Additional health coverage;
  • Food vouchers. 

If you believe you meet the above-stated requirements, please apply by sending your CV in English.

Only short-listed candidates will be contacted.
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