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09.02.2018, Ref.#: BSC_IT
★★★★★ Business Service Consultant with Italian, ЕЙЧ АР ЕС СТАФИНГ БЪЛГАРИЯ ЕООД
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за кандидати с малък или без опит; Езици: Италиански, Английски
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Business Service Consultant with Italian
Our Client a leading business services consultancy company, focused on customer engagement and improving business outcomes for over 450 global clients across many continents. Their 100,000+ employees deliver technology-oriented, multi-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres.

The Service Centre provides consultancy to automotive company clients. The Automotive consultant is the 1st Point of Contact to general questions & complaints and outbound support to specific campaigns.

The primary contact method is voice and also often it is required to address written requests via e-mail and online plaftorm.


Responsibilities: 

•   Answer verbal requests in a promptl, efficient manner  with empathy ensuring a positive experience of customers. 
•   In case of necessity, the Automotive consultant escalates cases to the Team Leader or the car Vendor as per the agreed processes.
•   In the case of complaints will collect the necessary information in order to escalate the case to the responsible team so that a follow-up contact can be arranged.
•  Carries out specific outbound campaigns related with the client’s products/services and CRM strategy
•   Positively manage internal relationships. 
•   Help  achieve the performance targets in all aspects of the teams’ activities. 
•   Use and improve Knowledge Bases through feedback.
•   Work in a Team so that all Service Level Agreements (SLAs) are met.


Requirements:

•  Fluency in written and spoken Italian & working level of English
•  Completed High School education.
•  Computer and Typing Skills
•  Good analytical skills and technical knowledge
•  Excellent customer handling skills
•  Experience in a multinational environment would be appreciated


Why this is Your Job ?
Our client provides a clear career development path and offers support, advice and coaching every step of the way.  

Some of the additional benefits are:
•   Competitive salary
•   A bright, modern and exciting place to work, with excellent staff facilities
•   Performance related bonus
•   Voluntary Medical plan
•   Life insurance
•   Annual reward and recognition events
•   Annual Holiday plan
•   Stakeholder pension plan
•   Team Building activities

At HRS Staffing, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them.

You are no exception!
All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.

HRS Staffing Bulgaria has License № 79/21.07.2014 for providing human resources services, valid until 21.07.2019.
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