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09.02.2018
★★★★★ Chat and Email Support Representative with Russian, TeleTech Eastern Europe EAD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за кандидати с малък или без опит; Заплата от 2000 до 2200 BGN (Бруто); Езици: Руски, Английски
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Chat and Email Support Representative with Russian
TTEC (Formerly TeleTech) has an excellent opportunity for you to work on behalf of our client, an innovative international company focused on developing and growing a portfolio of consumable lifestyle products. 

As a Chat and Email Support Representative, you will be the first point of contact for both our business and consumer customer base, responding to multichannel queries. 

Your Tasks include:

• Supporting business and consumers via inbound calls, emails and live chat queries.
• Resolving product queries and fielding questions regarding online accounts and customer orders
• Complaint handling and resolution
• Offering in-depth product knowledge of our range and legislation around the products.
• Monitoring and engaging consumer questions that come through Social Media
• Ensuring the best consumer experience possible is provided
• Helping drive sales activity where appropriate and conducting customer surveys


Our Offer :

• Competitive annual base salary plus bonus based on performance
• Excellent relocation package to assist you in moving to Sofia (Including flight assistance and 7 nights hotel accommodation).
• Continuous paid training on the latest technology
• Private Health/Medical Insurance and Eye Care Reimbursements
• Kitchen
• 20 Annual leave days, increasing with service


We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers.

Additionally You Will Need: 

• Verbal and written fluency in both Russian and English language
• Previous customer service experience, especially those with call centre experience.
• The ability to build relationships.
• Experience of working and collaborating with internal departments.
• Social Media experience is a benefit.
• The ability to multitask.


Why TTEC (Formerly TeleTech)?

Our company was founded more than three decades ago. We are proud to serve the customers of some of the most successful companies on the planet and we bring the best team, tools and practices to everything we do, we interact with customers 24/7 in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. Working at TTEC is unlike anywhere else.

When you join our team, you are more than just an employee. You are a member of the TTEC family.
Experience being part of a global family.


Please send your CV in English
All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
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