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09.02.2018, Ref.#: BA
★★★★★ Senior Business Operations Analyst, Professional Services Remote Delivery, VMware Bulgaria
Месторабота София; Постоянна работа; Пълно работно време
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Senior Business Operations Analyst, Professional Services Remote Delivery
VMware, a global leader in cloud infrastructure and business mobility, helps customers accelerate their digital transformation. VMware enables enterprises to master a software-defined approach to business and IT with VMware Cross-Cloud Architecture™ and solutions for the data center, mobility, and security.

With 2016 revenue of $7.09 billion, VMware is headquartered in Palo Alto, CA and has over 500,000 customers and 75,000 partners worldwide and 20,000+ employees in 120+ locations around the world. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you've always dreamed about?

The global VMware Professional Services Organization (PSO) influences the success of each VMware implementation. It is dedicated to the success of the customer and their virtualization strategy and implementation. It ensures that VMware customers are successfully implementing their business plans from adoption all the way to a fully functioning virtualized datacenter. The VMware PSO team includes Implementation/Managed Services, Engagement Management, Professional Services Engineering and Remote Delivery, Education Services, Partner Management and Technical Account Management (TAM) Services.

We are looking for Senior Business Operations Analyst with strong experience and education in business and finance data processing and analysis. As Senior Business Operations Analyst you will be the main driver of business operations and reporting that helps internal and external stakeholders have latest and timely updates of the business activity at hand, gain an aligned understanding of the business results and trends, and make data and information proven business management decisions.

If you are a dynamic, highly motivated person, who is looking for professional growth and is up for the challenge, this is the place for you.


- Prepare regular and ad-hoc, back-ward and forward-looking reports related to the business operations of the Professional Services Remote Delivery entities of VMware
- Maintain up-to-date records used as an input to the business operations reporting
- Exploit internal information systems and tools for data recording, extracting and processing
- Effectively collaborate with PS RD Stakeholders with respect to maintaining latest updates of current and forth-coming projects and activities
- Clearly document reporting outcomes and communicate with the PS RD stakeholders
- Directly report to Manager, COE and Global PSO Operations
- Work very closely with Senior Business Operations Analyst, Professional Services Center of Excellence
- Independently conduct medium to high complexity tasks (administrative, analytical and operational) in a timely and effective manner
- Maintain current knowledge of the PSO business operations practices and standards
- Have a deep understanding of the business to understand what types of reports and analyses are required
- Provide suggestions for improvement of the PSO business operations practice and assist in implementing changes by documenting and adhering to internal procedures and standard processes
- Adhere to VMware internal processes related to the execution of the business operations analysis role
- Build and maintain confidence of team mates and stakeholders


- Proven track of business and finance data processing and analysis in fast-paced, growing organization environment
- At least 5 years of experience at the same or a similar role
- Excellent analytical and problem-solving skills
- Very good data visualization skills using Tableau, Excel and equivalent
- Very good presentation and summarization skills (Very strong literacy in MS Excel, Solid literacy in MS Word and PowerPoint
- Ability to work without close supervision and with proactive, goal and results-oriented attitude
- Ability to work effectively with cross-departmental teams
- Solid customer service experience in a professional corporate environment
- Excellent written and verbal communication skills
- Fluent in English language: speaking, reading, and writing
- Availability to work full-time in Sofia and travel up to 25% of the time
- BS or MS in Finance, Business Administration, Economics or equivalent experience

Any of the following competences and skills will be considered a strong plus:

- Education and experience in Statistics
- Experience with corporate finance and business information systems and platforms (e.g. ERP systems)
- Experience in IT company and/or familiarity with virtualization and cloud infrastructure solutions domain

VMware offers:
- Attractive compensation package - competitive salary, flexible bonus scheme, company sponsored mobile phone plan and additional long-term incentives.
- Individual career path - management and technical career growth, enhanced by learning and development program, regular performance assessment, opportunity to work with international teams of IT professionals.
- Healthy work environment - company sponsored medical insurance program, food and beverage program, sport activities, open communication.
- Work-life balance – 25 days paid vacation, regular team buildings and celebrations.

All applications will be treated with strict confidentiality.

As part of the VMware global standards for integrity you will be required to go through a pre-employment screening process before you join.
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