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08.02.2018, Ref.#: G
★★★★★ Quality Specialist with French language, TELUS INTERNATIONAL EUROPE / CALLPOINT NEW EUROPE  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Quality Specialist with French language
Quality Specialist assists in ensuring the consistency of customer experience and excellence of service of tasks performed by Customer Service Representatives (CSRs) in order to maintain client confidence and loyalty.

What will be your daily challenges?

Monitor calls, e-mails, chats and/or any back office work and provides feedback for the CSRs’ improvement.
Generating and maintaining Customer Experience Reports
Help the CSRs’ use the most effective and efficient means for handling phone calls without sacrificing customer service, while achieving the stated goals
Provide feedback and assistance to CSRs to make sure they understand new policies and procedures for quality
Handle interactions from clients of the company via different media (phone, e-mail, fax, etc.), if needed

What are our expectations?

Fluency in French
Excellent command of English language
Previous experience relevant to the position would be considered as an advantage
Very good knowledge of MS Office, Windows and Internet applications
Superior customer focus and communication skills
Abilities for multitasking and prioritization
Positive, solution oriented mentality

Our Team:

Our team members include people like YOU: enthusiastic, innovative, passionate and energetic. Our values drive how we work at TELUS and help explain why we achieve so much in the marketplace.

Together WE:

■ Embrace change and initiate opportunity
■ Have a passion for growth
■ Believe in spirited teamwork
■ Have the courage to innovate

It sounds like the perfect job for YOU, SEND us your CV!
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TELUS INTERNATIONAL EUROPE / CALLPOINT NEW EUROPE  Известие за нови обяви
(Фирма/Организация директно търсеща служители.)
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