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19.02.2018
★★★★★ Response Coordinator fluent in Spanish for DXC Account (formerly HP), TeleTech Eastern Europe EAD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за кандидати с малък или без опит; Заплата от 1600 до 2000 BGN (Бруто); Езици: Испански, Английски
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Response Coordinator fluent in Spanish for DXC Account (formerly HP)
At TTEC (pronounced T-tek), we provide learning and development opportunities,a growth oriented culture, and a stimulating and positive work environment.

When you join our team, you are more than just an employee. You are a member of the TTEC family. That's why we offer benefits and perks that support your quality of life, goals and future needs.


What will you get?

  • Extensive training programs;
  • Environment that stimulates achievement and excellent customer service;
  • Competitive remuneration package;
  • Access top notch business best practices;
  • Work in a challenging and pleasant business environment;

So join our team of upbeat professionals and support some of the most successful organizations on the planet! It is people just like YOU that make TTEC a great place to work at.


Job specifics/responsibilities:

  • Administers the end to end process from receipt of a service request through proposal, approval and delivery;
  • Conducts basic or general research on information relevant to the request;
  • Determines appropriate escalation action and initiate escalation. Routes request to the appropriate action process;
  • Sets the initial proposal due date for Service Requests guided by the Response Manager;
  • Runs regular and ad hoc reports;
  • Handles client requests in a confident and customer-focused way;
  • Documents details of interaction with Requester and finalizing request.

Requirements:

  • Fluency in Spanish;
  • Very good English;
  • Bachelor degree;
  • Good computer literacy (MS Office + Internet)
  • 1 year of Job-specific Experience in customer facing environment is an advantage;
  • Time management skills, ability to cope with peak workloads, short deadlines, and significant pressure;
  • Analytical and problem-solving skills, Ability to work with business processes;
  • Basic presentation skills;
  • Positive attitude towards team members, customers and partners. Encourages outstanding team morale and maintains highest ethical standards;
  • Ability to handle multiple tasks at the same time and ability to prioritize.

Click on the APPLY button and let us know more about you.

All documents will be treated in the strictest confidentiality.
Only short listed candidates will be contacted.
Please submit your CV in English.
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