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07.02.2018
★★★★★ Tourism Operations Manager (trainee), OUTDOORAHOLICS BG LTD  Вижте визитка на компанията
Месторабота Пловдив; Постоянна работа; Пълно работно време; Подходяща и за кандидати с малък или без опит
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Tourism Operations Manager (trainee)
Company Description:

Established 8 years ago we specialise in hiking trips and host between 300 to 350 trips per year, taking away about 9000 clients annually (pro rata) across Britain and Europe. Our Plovdiv office currently supports the British business with Customer Support, Sales, Trip Creation and Planning functions as well as the day to day operations work of the business. We are massively ambitious, we’ve come a long way but have a lot further to go and are expanding heavily into more trips across Europe and Bulgaria this year. We are also setting up a local company in Bulgaria to offer hiking trips from Plovdiv and setting up our own Guest House in Bulgaria. We have currently grown between 25 to 40% per year for the past 5 years and we are expanding our team to allow us to push hard to expand beyond this growth rate in future


Position Summary:

In brief summary you will be based in our Plovdiv office and responsible for ensuring that our trips operate and deliver to the standard that our customers expect as well as arranging logistics for them. This is a new role within our organisation and today these tasks are done by the owner/founder and split between team members so you will be over time taking over these tasks, systemising and developing them. This role is suitable both for someone with an Operation Management background or the right person without experience.

You will liaise directly with the owner of the company who takes an active role in setting strategy and direction. Your duties will be to oversee and systemise all aspects of Operations within our business to support both our trips today (about 350 per year) and also to support more trips as we continue to grow. This will be a tough and demanding job with very high standards of work required. For the right candidate who can deliver results, there is no limit to where you can take this role. You will need to be ambitious, determined, goal orientated, comfortable with making mistakes along the way and a strong believer in personal development and learning. Whilst management/project management experience is desirable, we will consider strong candidates without previous experience


Your Duties Include (but are not limited to):
  • Control and improve quality of trips and monitor customer feedback
  • Liaise with suppliers - restaurants, accommodation, transport etc
  • Bookings and arranging logistics for trips
  • Scheduling of trips and resources for them
  • Ensure a high level of cooperation/communication between teams and people within Outdooraholics
  • Assume a lead role in Incident Management
  • Optimise and improve the quality of procedures and processes
  • Establish and maintain controls and checks

Key Candidate Requirements:


Essential:

• HONESTY and INTEGRITY – these are critical values that you MUST have
• Fluent written and spoken English - used in all company work and communication
• Excellent organisational skills and attention to detail
• Initiative and the ability and desire to take ownership of and overcome tasks/problems
• Good computer skills including use of Word and Excel
• Flexible and comfortable with fast and continuous change
• Logical and process driven work
• Team player keen to share knowledge and support your colleagues
• A keenness to learn new skills and to develop and grow
• Goal driven and results oriented


Desirable:
  • Experience in a previous Operations Management role or a backgroun in tourism would be an advantage, but these are not essential

In return you will get:

• Working 9:00am to 6:00pm Bulgarian time Monday to Friday
• Working alongside a great team of young, ambitious and very bright people just like you
• We are looking for long-term colleagues and you will have a full time employment contract
• Currently based in a new and central office that we own with a large balcony and next to one of the largest parks in Plovdiv



Application:

To apply, please send us a CV in English and a Covering Letter summarising the key points of why you are interested in this position and why you are a great candidate for it

Only shortlisted candidates who have sent a Covering Letter will be contacted
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