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05.02.2018
★★★★★ IP Operations Specialist - 24/7 shifts, Interoute Communications Ltd  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Interoute is the owner-operator of a global cloud services platform and one of Europe's largest networks which encompasses 15 data centres, 17 virtual data centres and 33 colocation centres, with connections to 195 additional third-party data centres across Europe.

Our full-service Unified ICT strategy provides solutions for enterprises seeking connectivity and a scalable, secure advanced platform on which they can build their voice, video, computing and data services, as well as service providers in need of high capacity international data transit and infrastructure. Interoute is engineered for the ambitious!
So if you are looking for a new challenge, come and join the team that helps support today’s digital economy.


Our latest awards:

  • Named a Leader in Gartner’s Magic Quadrant 2017 for Managed Hybrid Cloud Hosting, Europe for 4th consecutive year
  • Won Cloud Integration Product of the Year and Best Software-Defined Product at Cloud Excellence Awards, 2017
  • Awarded for Best Cloud Innovation, Best Marketing Campaign and Best Pan-European Wholesale Carrier in Capacity Global Carrier Awards, 2017

IP Operations Specialist - 24/7 shifts

Team description & Purpose of Role:

The Enterprise Operations CENTER team are responsible for the overall technical and operational quality and handling of incidents and problems. The team hold the responsibility for technical validation and analysis, communication with customers and thrird parties, both vendors and suppliers, and the ultimately the customer satisfaction of Interoute’s Premium customer base.

MAIN DUTIES:

  • Break/fix support for customer services across the International network
  • Resolve incidents swiftly and drives through to final fix, working with customers and other internal and external teams as appropriate
  • Escalate to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues
  • Provide concise and relevant action plans for teams to resolve network and customer issues efficiently
  • Pro-active problem management based on technical and trend analysis to ensure service stability and preventative action taken where possible
  • Configuration of network elements and migration of services
  • Technical review of key network management systems
  • Scope new developments to support continuous improvement of process and systems
  • Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network.


MAIN REQUIREMENTS:

  • 1+ years of experience within in a technical IP support position
  • Minimum two years of work
  • Good and demonstrable experience of IP and routing knowledge (ideally - ISIS, BGP, OSPF) in an ISP environment
  • Excellent technical knowledge of CE/CPE configurations and trouble-shooting
  • Qualification: CCNA / CCNP /JNCNA or training for this level of qualification is preferable
  • Professional, structured and proactive approach.
  • Self-motivated with excellent interpersonal and communication skills
  • Positive and approachable team player
  • Calm and productive under pressure
  • Detail-oriented and organised approach to work
  • Efficient and productive with good time management skills
  • Able to resolve problems quickly and effectively
  • Highly service oriented with strong customer-facing skills


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