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02.02.2018
★★★★★ Service Delivery Coordinator, Interoute Communications Ltd  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Interoute is an international ICT provider and the owner operator of an award winning global cloud services platform.

Interoute provides Connectivity, Communications and Computing services to international enterprises, service providers, mobile operators, and global internet businesses. The Interoute team supports customers from our offices across the world. Whether it's hosting ecommerce websites, managing critical customer applications in our 12 data centres, or connecting business across our 70,000 kilometres fibre network we have it covered.
So if you are looking for a new challenge, come and join the team that helps support today’s digital economy.


Our latest awards:

  • Named a Leader in Gartner’s Magic Quadrant 2017 for Managed Hybrid Cloud Hosting, Europe for 4th consecutive year
  • Won Cloud Integration Product of the Year and Best Software-Defined Product at Cloud Excellence Awards, 2017
  • Awarded for Best Cloud Innovation, Best Marketing Campaign and Best Pan-European Wholesale Carrier in Capacity Global Carrier Awards, 2017

Service Delivery Coordinator

THE ROLE:

The Service Delivery Central team is composed of skilled individuals responsible for a range of disciplines. These include task allocation and coordination of work activities, service delivery and followup of delivery progress. Key interface points are the Customers, the RCSCs, Field teams, Provisioning engineers and Project Management teams. Efficient and timely coordination of activities across all teams is vital to ensure IRT’s customers receive the highest quality of service delivery.


MAIN DUTIES:

  • Monitor and administer the whole process of delivery in accordance to service level agreements and set key performance indicators (KPIs)
  • Maintain appropriate documentation and data in systems relevant to the Delivery process and support the delivery goals, KPIs.
  • Pro-actively develop and improve validation checks per service and in general, the delivery process supporting systems automation and process improvement projects.
  • Producing customer-facing documentation related to deliveries.
  • Manage effectively problems related to the deliveries and escalate to proper hierarchy levels whenever needed
  • Ensure proper communication with key stakeholders including affected lines of business, business partners, and vendors as well as client
  • Follow up and coordinate the process of cancellation of services
  • Coordinate the work of internal departments involved in the cease process

MAIN REQUIREMENTS:

  • Experience in Telecommunications would be great advantage
  • Basic understanding of Network technologies and/or SDH and DWDM network services
  • Experience in customer support or back office positions is required
  • Strong communication and interpersonal skills
  • Highly responsible, taking ownership of tasks and projects following through on obligations and deliverables
  • Process-driven, with strong administration skills
  • Ability to multi-task, prioritize and handle high pressure situations
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