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★★★★★ 2nd Line Enterprise Digital Platform Engineer, Interoute Communications Ltd  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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Interoute is the owner-operator of a global cloud services platform and one of Europe's largest networks which encompasses 15 data centres, 17 virtual data centres and 33 colocation centres, with connections to 195 additional third-party data centres across Europe.

Our full-service Unified ICT strategy provides solutions for enterprises seeking connectivity and a scalable, secure advanced platform on which they can build their voice, video, computing and data services, as well as service providers in need of high capacity international data transit and infrastructure.
Interoute is engineered for the ambitious!
So if you are looking for a new challenge, come and join the team that helps support today’s digital economy.

Our latest awards:

  • Named a Leader in Gartner’s Magic Quadrant 2017 for Managed Hybrid Cloud Hosting, Europe for 4th consecutive year
  • Won Cloud Integration Product of the Year and Best Software-Defined Product at Cloud Excellence Awards, 2017
  • Awarded for Best Cloud Innovation, Best Marketing Campaign and Best Pan-European Wholesale Carrier in Capacity Global Carrier Awards, 2017

2nd Line Enterprise Digital Platform Engineer

Team Description & Role:

The team based in Sofia is part of Interoute international team of service professionals responsible for providing and maintaining effective customer service and satisfaction of customers in the Telecoms wholesale and corporate sectors.

This role is a combination of technical skills and customer communication skills with the goal to support incidents and implement customer change requests within the given SLA, working with the highest possible level of quality.
The complexity of support will vary from more simple tasks to a number of more complex where candidate needs to understand the customer solution. Part of this role is to communicate effectively with the customer by phone or email to confirm incident or change closure/completion or during the troubleshooting and implementation of the task.
Shift work – 4 x Shifts of 12 hours – 2 x day shifts (8am-8pm) followed by 2 x night shifts (8pm to 8am) followed by 4 x days leave.

Job Responsibilities:

  • Perform Windows, VMware, Linux, Storage, Backup and Hosted Apps support for customer hosting solutions, mainly focused on performing requested changes and incident troubleshooting.
  • Use network tools to monitor core network and customer services
  • Coordinate activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network
  • Efficent proactive escalation of issues and risks, following the incident management process
  • Perform technical audits as required to verify customer requirements are met and maintained
  • Applies ITIL methodology to the role and follows best practice standards and processes.
  • Adheres to Interoute security policies and report incidents to the appropriate operations functions
  • Provide focused and priority driven support of customer solutions
  • Work on assigned tasks and projects as directed by management.

Experience Required:

  • Experience in a technical support position serving enterprise customers with a combination of at least 2 of the following technologies:
    • Linux
    • Windows
    • Backup
    • Storage
    • VMware
    • Security
    • Application Management
  • Experience within Operations environment working with hosting, security or application services.
  • Experience with CRM tools will be considered as advantage
  • General technical understanding of normal Telco and ISP services, such a DNS, Email, shared hosting, remote access, web-portals, etc.
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