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29.01.2018, Ref.#: SVPL
★★★ Technical Support Specialist with French, МЕНПАУЪР БЪЛГАРИЯ ООД
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за студенти
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Technical Support Specialist with French
Manpower Bulgaria is a world leader in the staffing industry, providing workforce management, services and solutions to customers throughout more than 4,440 office in 80 countries. Manpower also provides a range of staffing solutions, engagement and consulting services worldwide.

We are currently looking for one of our partners - one of the innovative softwares companies in Bulgaria, a motivated and responsible person to be given the role of Technical Support Specialist.


Technical Support Specialist Possition


Responsibilities:
•        Provide technical support to Parking Telecom customers helping them solve technical and operation issues with our system – software and hardware
•        Own designated issues submitted by customers via Web, Phone or other support channels, making sure their problem is solved in the fastest and most efficient way
•        Collaborate on cross – team technical issues by working with colleagues from other teams as needed to resolve customer problems
•        Provide prompt and accurate updates to customers about the progress of their issues
•        Complete the initial set up of each facility in the system making sure that it is up and running
•        Provide technical support in response to incoming inquiries from Parking telecom partners
•        Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
•        Ensure proper recording and closure of all support cases
•        Document knowledge in the form of knowledge base tech notes and articles. Update existing KB resources as well
•        Liaise our customers with the product team – process bug reports and feature requests following internal procedures
•        Review product documentation and identify topics that need improvement
•        Monitor live systems and act proactively in case of issues
•        Communicate customer needs and wishes to our management and engineering staff
•        Meet predetermined targets and represent the company in a professional manner
•        Visit client sites if necessary

 
Requirements:
•         Bachelor degree
•         Command of French and English language at level B2 or above
•         2 years proven working experience in enterprise technical support / customer service
•         Strong problem-solving and troubleshooting skills
•         Excellent written and verbal communication skills
•         Strong customer focus and attention to details
•         Excellent client – facing skills
•         Ability to work on shifts / weekends
•         Ability to travel


Good to have:
•         Education in the field of Electrical or Mechanical Engineering will be considered as strong advantage
•         Basic knowledge of Unix/Linux systems and utilities
•         Be eager to learn new technologies and constantly improve your technical skills
•         Knowledge about software development process
•         Interest in electro-mechanical devices and innovations
•         Keywords: multi-task oriented, calm, polite, objective, clear, articulate, positive, friendly

 

If you deem that the mentioned requirements match to your skills and motivation, send us your CV.
Confidentiality is guaranteed!

Only short-listed candidates will be contacted.

Challenging yourself is humanly possible. Thank you!

Manpower Bulgaria has License № 2033/20.04.2016 for providing human resources services.
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