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03.01.2018, Ref.#: 173746
★★★ Technical Support Analyst, EXPERIAN BULGARIA EAD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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About Experian:

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft. In 2015, we were named by Forbes magazine as one of the ‘World’s Most Innovative Companies’.

We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

Position Title: Technical Support Analyst


An exciting opportunity working within an Application Support team. As a Technical Analyst you will be responsible for providing second line support to our government and corporate clients, ensuring high system availability and performance of systems and solutions hosted out of the UK. The expanding role and variety of technical challenges that emerge on daily basis ensures that your day to day tasks are rarely the same and offer great opportunities for innovation, service improvement and personal development.

Responsibilities:

  • Owning, managing and resolving 2nd line application and technical support calls within SLA
  • Successfully contributing to wider initiatives and projects through team collaboration and individual expertise
  • Demonstrating good skills in one or more key areas of Technical or Infrastructure management aligned to the ITIL Framework
  • Ensuring high availability and performance of all hosted and deployed solutions
  • Day to day management, proactive monitoring and maintenance of UK Hosted solutions
  • Technical contact for new client deliveries within project timescales
  • Deployment of major and minor bespoke software releases
  • Following processes and changing control to ensure service consistency
  • Automation and innovation of key tasks
  • Taking an active role in on-call rota and out of hours support
  • Working within a multi-function business and team structure
  • Delivering excellent client service and support

Requirements and qualifications:


Required:

  • Ability to learn and pick up new skills quickly
  • Good sysadmin-level understanding of Windows 2008, 2012 and 2016 server operating systems and applications management, or Linux operating systems
  • Good understanding of IIS Webserver or Apache Tomcat
  • Good understanding of XML, its usage and integration within web services, with experience with SOAP being advantageous
  • Good understanding of networking fundamentals
  • Good problem-solving and troubleshooting skills, demonstrating a fundamental understanding of how systems are interconnected at various different levels
  • Excellent communication skills both internally and externally, by phone and email
  • Fluency in English both written and verbal
  • Degree-educated or demonstrable equivalent

Desired:

  • Basic understanding of SQL and RDBMS such as MySQL, MSSQL and Oracle
  • Redhat or SUSE Linux experience
  • JBoss middleware experience
  • Experience supporting hosted applications and local system applications
  • Experience of working with web APIs such as SOAP and JSON
  • Basic experience with cryptography/PKI, such as how smart cards and certificates work
  • Any programming experience, with Java and C# being advantageous
  • Any scripting experience, with Bash or Powershell being advantageous
  • Experience with CI and automated deployment tools such as Chef, Puppet or Ansible
  • Experience with source-code repository management systems, such as Git or Subversion

We offer:

  • Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
  • Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
  • Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
  • Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
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