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12.01.2018, Ref.#: IMAEN
★★★★★ Identity Management Analyst with English, Modis Bulgaria / Adecco Bulgaria Ltd
Месторабота София; Постоянна работа; Пълно работно време; Подходяща и за кандидати с малък или без опит; Езици: Английски
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Identity Management Analyst with English
Modis IT Outsourcing is an international services company part of the Adecco Group family. Together with our parent company, we deliver IT outsourcing services from over 60 countries and territories around the world.
In Modis Bulgaria, we effectively deliver IT-enabled business process, application services and infrastructure solutions for business outcomes. Our goal is to enable enterprises to reduce costs, accelerate time to market, and take advantage of external expertise, assets and/or intellectual property.

Currently we are looking for 1st line Identity Management Analysts willing to develop themselves into the field of Identity and Account Management.

The approved candidates will be responsible of delivering in-depth end-user support and a high level of resolution upon the first contact with the end-user. The Analysts will work on 24/7 schedule, including night shifts, working with various tools such as ticketing system, remote control software, etc.

Candidate Profile:

• 1 year experience in a call center or service desk environment
• Knowledge/experience in Active Directory (User profile Management), DNS, DHCP, etc.
• Excellent customer service skills via phone and e-mail
• Analytical and problem solving skills
• Willingness to work on shifts (including night-shifts)
• Written and verbal fluency in English;


• Accept the ticket in the system and classify incidents/requests based on type and priority
• Handle request related to DNS, DHCP, Group membership, user accounts creation and management
• Update status of tickets in the system accordingly
• Handle incidents related to application setups, configurations and batch job failures
• Escalate to next level in case of major incidents

Our offer:

• Chance to join a corporate and professional environment at a multinational company
• Competitive remuneration package including performance-based bonus
• Food vouchers
• Enrollment in additional medical plan
• Opportunities for development

If you see yourself in the above listed opportunity apply now by sending your CV in English.

All applications will be treated in strict confidentiality. Only shortlisted candidates will be contacted. Recruitment licence from National Agency of Employment N=1814/ 08.12.2014.
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Modis Bulgaria / Adecco Bulgaria Ltd  Известие за нови обяви
(Агенция за Подбор на Персонал c изцяло безплатнa услугa към кандидатите.)
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