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03.01.2018, Ref.#: 173386
★★★ Technical Support Analyst, EXPERIAN BULGARIA EAD  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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About Experian:

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft. In 2015, we were named by Forbes magazine as one of the ‘World’s Most Innovative Companies’.

We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

Position Title: Technical Support Analyst


We are currently looking for a Technical Support Analyst to join our Application Support Team.

Responsibilities:

  • Providing advanced support and consultancy for Experian Clients, Experian Regional Delivery teams and Global functions;
  • Ensuring systems are available and performing in line with requirements;
  • Investigating complex production issues, recreating problems and utilizing trace files & error diagnostics. Identifying root cause and proposing solutions;
  • Delivering fully tested and documented resolutions of incidents;
  • Communicating with all key stakeholders on the status and progress of the investigation with clear actions and timescales;
  • Pro-actively recommending improvements to prevent incidents arising and to increase customer satisfaction;
  • Ensuring that incidents have the correct priority assigned at all times based on client feedback and own experience;
  • Fully understanding the implications of a release and consequently identifying the success criteria and testing requirements of the release;
  • Identifying and escalating risks and issues to management and regional delivery teams.
  • Implementing changes into live environments;

The successful candidate will have:

  • Degree or equivalent standard, with a high numeric content e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences, Information Technology;
  • Good experience in the field of application/customer support;
  • Thorough knowledge of software configuration;
  • Understanding of ITIL terminology and the ability to work in an ITIL focused environment;
  • Excellent communication skills, including proficiency in writing reports and presenting technical work;
  • An innovative and inquisitive mind, focused on addressing and solving data and analysis problems;
  • Common sense/logical approach to incident resolution;
  • Working knowledge of SQL;
  • Experience with external interface connectivity software (TCPIP, Web service, IIS, MQ, ODBC/JDBC, file manipulations etc.);
  • Knowledge and/or experience with Windows Server 2003, 2008, 2012 configuration, monitoring and troubleshooting;
  • Good working knowledge of Apache Tomcat, IIS;
  • Fluency in English both written and verbal;

The following skills and abilities will be considered as an advantage:

  • Knowledge and/or experience with XML (XSL, XSD, XSLT);
  • Experience with Java and/or Groovy programming languages;
  • Familiarity with performance monitoring tools – Dynatrace;
  • Knowledge and/or experience with Oracle 9/10g, Websphere WAS, Websphere MQ;
  • Experience in UNIX (Linux) environments;

We offer:

  • Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
  • Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
  • Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
  • Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
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