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★★★★★ HR Specialist, Contact Team, ЕЙЧ АР ЕС СТАФИНГ БЪЛГАРИЯ ЕООД
Месторабота София; Постоянна работа; Пълно работно време
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HR Specialist, Contact Team
At HRS Staffing, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them.You are no exception!

For one of our biggest partners – Cargotec - we are looking for professionals for the position of
HR Specialist.

Key Responsibilities & Tasks:
  • Adopts a customer-centric attitude to delivering HR services in line with SLAs, KPIs, controls and procedures 
  • Demonstrate a function knowledge of Local HR policies and processes to effectively respond to customer queries 
  • Operate as Tier1, first human-interaction responsible for resolving queries from suppliers or colleagues; and appropriate the Employee’s query to the right channel (tickets, chat, etc.)
  • Recognize unusual events or consistent problems and work with team leader to resolve issues 
  • Identify process improvements: Suggest methods to update, simplify, and enhance processes, procedures and technologies 
  • Support in continuous improvement and implementation of programs, policies, and procedures of the CBS 
  • Owns and manages changes to Contact Centre scripts and documents
  • Ensure data is accurate in company systems 
  • Train and support colleagues in activities within own area of speciality 
  • Participate in transition activities when applicable
  • The opportunity to be part of one of the biggest companies in the world
  • The opportunity to improve business processes on an international level
  • Attractive social package (food vouchers, additional health and dental insurance, transport card, MultiSport card)
  • 25 annual paid leave days
  • Ongoing training and development opportunities
Core competencies and requirements:
  • Bachelor degree in HR or business is preferred
  • Experience in HR domain and BPO/SSC is preferred 
  • Exceptional customer service focus and interpersonal skills
  • Strong analytical, problem solving and organisational skills
  • Ability to work under pressure to strict deadlines
  • Knowledge about RPA, ERP/Cloud solutions are preferred
  • Full professional proficiency of written and oral English required

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.

HRS Staffing Bulgaria has License № 79/21.07.2014 for providing human resources services, valid until 21.07.2019.
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