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29.12.2017, Ref.#: r_SM_AV1
★★★ Antivirus Software 1st level Technical Support with German or French or Spanish or Italian or Dutch, Астреа Рикрутмънт ЕООД
Месторабота София; Постоянна работа; Пълно работно време
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Antivirus Software 1st level Technical Support with German or French or Spanish or Italian or Dutch
Astrea Human Resources was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
We started with one office in Sofia and in a couple of years of professionalism we managed to grow in Veliko Tarnovo and Burgas. Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our client we are looking for: Antivirus Software 1st level Technical Support.
In this position, you will work in a dynamic, professional, customer service-oriented support center environment.

Responsibilities:
* Provide desktop, hardware, network and firewall support to clients;
* Identifying and effectively resolving clients’ requests and problems;
* Answers in coming telephone calls, e-mails and chat sessions in a prompt, professional and friendly manner;
* Work online cases opened by internal and external clients;
* Following client documented call flows, data entry requirements and complaint management processes.

You must possess:
* You must be fluent in any of the following languages as well as English (written and oral): German or French or Spanish or Italian or Dutch;
* Previous technical customer service or contact center experience;
* Good working knowledg with PC/Windows related software (MS Office) required;
* Ability to interface with all levels associates and managers for both internal and external customers.

Our client’s offer:
* Attractive salary and bonus scheme;
* Flexibility with shift patterns is required to ensure support across operational hours;
* Opportunities for professional development;
* Challenging work in an young and dynamic team.

If you meet our requirements and you are interested in the position, please send your CV.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)
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