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КариераКурсове
21.09.2017
★★★★★ Technical Support with German and English, Си Екс Джи ООД  Вижте визитка на компанията
Месторабота София; Постоянна работа; Пълно работно време
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we grow and get better together!

Are you looking for a diverse role?
Do you thrive on recognition, incentives and friendly competition?
Can you work well independently and as part of a team?
If so keep reading .....

We are committed to providing an exemplary service and believe outsourcing is driven by quality, not cost. We know one size doesn't fit all. Our integrated BPO model can be tailored to make a difference to any business process and unit.

Now, as we are expanding our team, we are looking for motivated and enthusiastic team players.Currently searching for Technical Support Representatives with German and English
The primary function of the Technical Support Representative is to respond and resolve client support requests, received by phone and e-mail and various Ad hoc projects so that we can develop a genuinely customized solution for every customer.

YOUR PROFILE:

Essential

  • Excellency in English (both written and verbal);
  • Fluency in German;
  • Customer service orientation;
  • Excellent communication skills;
  • Good telephone manner;
  • General understanding of Internet services such as email, FTP, etc.;
  • Comfortable with using MS Office Applications suite;
  • Fast learning person with analytical and problem-solving skills.

Desirable

  • Knowledge of invoicing/accounting packages;
  • Data transfer protocols.
MAIN RESPONSIBILITIES:
  • Record support requests, prioritizing and escalating as required;
  • To handle all incoming Customer e-mail/ telephone inquiries and requests in a timely and professional manner;
  • Managing outstanding issues and keeping clients informed;
  • Assisting the implementation of a Support Knowledge Base and similar process improvements.
Why should you
apply:
  • Opportunity to practice and further improve your foreign language skills;
  • Competitive salary;
  • Stimulating bonuses;
  • Social benefits;
  • Real career opportunity;
  • Professional training in an international atmosphere;
  • Young and enthusiastic team

Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today with a CV in English— we are eager to learn more about you!

Only short-listed candidates will be contacted

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