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★★★★★ Crisis Process and System Coordinator with Spanish/Portuguese with English, КЪНВЪРДЖИС ИНТЕРНЕШЪНЪЛ БЪЛГАРИЯ ЕООД
Месторабота София; Постоянна работа; Пълно работно време
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Crisis Process and System Coordinator with Spanish/Portuguese with English

Who we are:

Our Mission represents what we do each day: to set the standard in our industry through unparalleled care for our clients, customers, and people. This is more than a set of business words, because our Mission reflects who we are at our core, a people-focused business of 125,000 dedicated professionals, speaking 47 languages and working from more than 150 locations in 31 countries.

Clients and customers around the globe can now benefit from our expanded geographic footprint, language capabilities, and breadth and depth of services.

What we offer:

Great multicultural environment, strong team spirit with multiple initiatives involved - team buildings, Friday fruits, Happy hour at the Coffee corner and much more...

What we are searching:

Crisis Process and System Coordinator with Spanish/Portuguese and English.

Key responsibilities of the role:

  • Positively impact the customers experience to drive satisfaction with the engagement and support received
  • Managing Premier Customers’ and Partners’ Critical Situation incidents to ensure that the process is being followed and any need of escalation is addressed.
  • Delivery of a high quality customer and partner experience through timely and effective Response to internal and external customer needs; owning active Critical Situations.
  • Deliver a high quality customer and partner experience through timely and effective Resolution of customer’s issues in the quickest way possible.
  • Expand internal visibility of Premier Customers’ Critical Situations by managing complex, mission critical, or politically hot Premier customer situations, including Enterprise Accounts and Partners during afterhours.
  • Identifying systemic issues and flagging process breakdown during the execution of the Process the CritSit System.

Personal Success profile:

  • Exceptional interpersonal and communication skills in both Spanish/Portuguese and English languages
  • Customer-oriented, possessing good soft skills
  • Ability to describe technical information both with technical terms and in simple words
  • Ability to capture information easily, summarize it and provide it briefly
  • Ability to work under constant workload
  • Ability to quickly search in the web for any information needed

Our offer:

  • Strong remuneration package;
  • Individual career path - personal training on the maintained technologies;
  • Management and technical career growth;
  • Enhanced by learning and development program;
  • Regular performance assessment;
  • Personal certification plan and great source of technical articles and support information;
  • Environment of high skilled and collaborative colleagues;

If you recognize your profile in the above mentioned requirements, we would be happy to contact you further.

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