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Customer Service Representative - English speaking

Are you a real people’s person? Do you have great customer service skills? How about English language skills?

Because right now we at bwin.party are growing our English Customer Services Team and we are looking for real team players to provide email and phone support to our customers.

Our business is fun, and we have a friendly, fast paced, multicultural working environment. And we reward big: great remuneration package, private medical insurance, comprehensive training, flexible working times, and great learning and development opportunities.


Your area of responsibility

  • Taking care of customer enquiries via email and/ or phone, assessing individual problems and taking appropriate action to ensure that customer needs are met
  • Reporting on system bugs and general problems experienced by the customers to the specialized departments or CS Management
  • Escalates suspicious customer activities – to the CS Management and Compliance Department;
  • Maintain in depth knowledge about products and Standard Operating Procedures

Your Profile

  • Fluency in English
  • The ability to perform well in a challenging environment
  • Strong analytical skills
  • Basic knowledge of Windows OS and MS Office applications; good typing skills
  • Availability and willingness to work on flexible shifts

Please note that this oportunity requires working on flexible shifts

Our offer

We offer a diversified range of activities in an international environment as well as a young and dynamic team with ambitious, yet realistic objectives for the future, promoted by an open team and communication culture.


If you match these criteria and are excited about the prospect of working for bwin.party, we are looking forward to your application!


bwin.party digital entertainment is the world's largest listed online gaming company. The Company was formed from the merger of bwin Interactive Entertainment AG and PartyGaming Plc on 31 March 2011. Incorporated, licensed and regulated in Gibraltar, the Group has over 3,100 employees in offices in Europe, India, Israel and the US and generated total pro forma revenues of ?724.1m and pro forma Clean EBITDA of ?193.7m in 2009. bwin.party is also licensed in Alderney, France and Italy and commands leading market positions in each of our four key product verticals: online sports betting, poker, casino and bingo with some of the world's biggest online gaming brands including bwin, PartyPoker, PartyCasino and Foxy Bingo. At the heart of our business, our proprietary software, online gaming platforms and a strong portfolio of games collectively differentiate our customer offer compared with our competitors.



bwin.party services (Bulgaria) EOOD

24 Kapitan Dimitar Spisarevski Street, Floor 6
1592 Sofia

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bwin.party services (Bulgaria) EOOD
(Фирма/Организация директно търсеща служители.)
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Дата: 11.01.2017 15:15
Месторабота: София
  • Контакт центрове (Call Centers)
Вид работа: Постоянна работа
Ниво: Служители
Вид заетост: Пълно работно време
  • Tази позиция е подходяща и за студенти
Тип: Platinum
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