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Sensata Technologies is one of the world's leading suppliers of sensing, electrical protection, control and power management solutions. We design and manufacture devices that help satisfy the world’s growing need for safety, energy efficiency and a clean environment in global automotive, appliance, aircraft, industrial, military, heavy vehicle, heating, air-conditioning and ventilation, data, telecommunications, recreational vehicle and marine markets.

We are a rapidly growing company with nearly $3 billion in annual revenues, operations and business centers in 15 countries and more than 19,000 employees worldwide.

We pride ourselves on being a leading global company with strong, local decision making and innovative complex products that make a real difference.



Currently we are looking a Customer Service Specialist with German Language to join our growing team.

Main purpose of the job:

  • To interact with the Sensata’s customers providing information, support and problem resolution to inquiries and order management. This position works with other departments to drive process improvements as it relates to material planning, consignment, safety stock, Electronic Data Interchange (EDI) and other contractual strategic requirements which enhance the overall customer experience.

WHAT TO EXPECT:

  • Customers main point of contact - maintain proactive communication, act on customers enquiries in a timely and quality manner, follow-up on delivery, quality or payment issues;
  • Responsible for addressing any gaps in orders patterns to ensure compliance with contractual requirements and work with the necessary departments to address any non-compliance issues.
  • Negotiate non-contractual customer requests as it relates to lead-time and expedited freight.
  • Work with planning teams at the manufacturing sites to ensure customer satisfaction as it relates to meeting/exceeding customer order requirements.
  • Monitor and assist the shipping warehouses with order shipment related issues to ensure proper processing of customer orders. Communicate with Customers process improvements related to their order and processing patterns.
  • Work with Finance and Accounting departments to assist and help with invoice and overdue payment related issues.
  • Participate in meeting monthly line loads and quarterly Net Revenue goals based on Business Unit. Provide critical customer account feedback as it relates to short term line loading.
  • Work with the Product Development teams on the introduction of new products.
  • Monitor and coordinate with the internal units the progress of the production and shipment process; Proactively follow-up with the customers on a regular base about the progress with their orders;
  • Validate the available quantities on stock, required time to produce and deliver and agree with the customers the quantities to be produced, shipment methods and delivery times;
  • Keep track on the shipments status to guarantee timely delivery to the customers; Identify and apply alternative shipment plans in case of delays, considering the times in transit and warehouse;
  • Maintain the database and prepare reports to summarize the customers’ activities, forecasts, inquires and issues;

WHAT YOU WILL NEED:

  • Bachelors degree in technical or business related field;
  • 2-3 years Customer Service experience (in a manufacturing environment preferred);
  • Proficiency with MS Office - strong knowledge in working with MS Excel. Experience with ERP planning systems is a plus;
  • Excellent written and verbal command in English and German language;
  • Strong analytical strategic and problem solving skills - ability to analyze, determine root cause and resolve customer issues.
  • Team player able to work in a dynamic multitasking environment under pressure.

BENEFITS WE OFFER:

  • You will find the opportunities to further your career within a dynamic and challenging multicultural work environment in which competence and quality play an important role. You will also be able to develop further your professional skills and have a real opportunity to invest in your future through trainings and development.
    All this and more makes Sensata Technology the
    perfect place to continue your journey.

Please, kindly note that only shortlisted applicants will be contacted.

Sensata Technologies is registered as an administrator of personal data to the Commission for Data Protection. The personal data provided by you will be processed for the purposes of the recruitment process. Sensata Technologies takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties.

You are welcome to join our team!


 
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Организация:
SENSATA TECHNOLOGIES BULGARIA Ltd.
(Фирма/Организация директно търсеща служители.)
  Повече за SENSATA TECHNOLOGIES BULGARIA Ltd.
  Всички обяви на SENSATA TECHNOLOGIES BULGARIA Ltd.
Дата: 05.01.2017 12:42
Месторабота: София
Категория:
  • Контакт центрове (Call Centers),
  • Логистика, Спедиция
Вид работа: Постоянна работа
Ниво: Експерти/Специалисти
Вид заетост: Пълно работно време
Тип: Platinum
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