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Linux Protection Server Support Engineer with both English and German
Описание и
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Established in 1986, Sutherland Global Services is a global provider of process transformation services. We offer an integrated portfolio of analytics-driven IT services, back-office and customer facing solutions that support the entire customer lifecycle. We are one of the largest process transformation companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals and has locations across the United States, Australia, Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, UAE, and United Kingdom.

Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 1600 employees in four different sites, two in Sofia, one in Burgas and one in Varna which was opened in 2016. Our team of professionals provides technical support and customer service in more than 16 European languages.


Description of the Role

We are looking for passionate Engineers to join one of our teams and became key members.

Main focus of the role is to support email security and data protection solution within complex enterprise Linux environment. Your customers will be one of the most successful companies in the world, companies from Fortune 100.

Responsibilities:

  • Receive, analyze and troubleshoot customer problems within a complex Linux environment using a variety of methods
  • Follow customer issues until resolution
  • Provide timely and effective solutions or information to customers
  • Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues
  • Collaborate with other teams and follow the escalation process when needed
  • Assist other team members with technical issues that need further troubleshooting
  • Able to work on shifts – daily shifts only

Requirements:

  • Excellent command of English and very good command of German language
  • Experience or knowledge of Linux OS
  • Technical support experience, preferably with enterprise customers
  • Solid understanding of networking, DNS and port configuration
  • Knowledge of databases (MySQL/PLSQL) and virtual machines (VMware)
  • Knowledge or experience with mail flow and MS Exchange will be considered as strong advantage
  • Excellent problem diagnosis and problem solving skills, handling multiple tasks in a fast-paced environment

Life at Sutherland:

  • We offer competitive salary

  • Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance

  • Rewards and recognition programs

  • Trainings following the leading global standards for highest quality of Customer Service and Technical Support

  • Structured working environment

  • Career opportunities

  • Great office location

  • Team Building activities

If you find this opportunity suitable for you and you want to develop your career in a company which upholds highest industry standards, please send your CV (in English).

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted.

Месторабота: София
 
Кандидатствай по тази обява
 
 
Организация:
Съдърланд Глобъл Сървисиз България ЕООД
(Фирма/Организация директно търсеща служители.)
  Повече за Съдърланд Глобъл Сървисиз България ЕООД
  Всички обяви на Съдърланд Глобъл Сървисиз България ЕООД
Дата: 11.01.2017
Категория:
  • Бизнес/Консултантски услуги,
  • ИТ - Разработка/поддръжка на софтуер,
  • Контакт центрове (Call Centers)
Вид работа: Постоянна работа
Ниво: Служители
Вид заетост: Пълно работно време
 
  • Подходяща за завършили висше образование с малък или без опит
Тип: Platinum
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