For the last 16 years, we have been ambassador of the largest international hotels group - InterContinental Hotels Group (IHG) to represent one of the most famous brand in the world – Holiday Inn. Like a leader in the industry, we had been delivering exceptional service, winning numerous prestigious awards in recognition of our permanent efforts, we had been striving for excellence and become a preferred place for our guests to stay and for our team to work.
As a logical extension, we rebranded ourselves in the luxurious Crowne Plaza Sofia, which is undergoing a complete renovation to be included in the newest 5-star residence in the capital of Bulgaria. In 2020, the hotel is the first to become part of Videolux Holding.
The holding was founded in 1992 and consists of several companies with different fields of activity, among which are Technopolis and Praktiker.
The company's vision is to make the hotel better place to accommodate guests from the country and the world, as well as to start a hotel chain. One of the main goals is to pay special attention to achieving excellent design as well as unique individual service.
Do you want to be part of our family and contribute to even greater achievements? This is for you!
Currently, Crowne Plaza Sofia is looking for a friendly and professional RECEPTIONIST to join our team.


The role of the Receptionist will be:

- To assist guests in all their needs throughout their stay;
- To provide true hospitality during guests stay/conducts check-in and check-out, handles guest enquiries, handles cash and credit card transactions, ensures professional telephone service, ensures loyalty members recognition;
- To have perfect knowledge and awareness of all services and facilities available in the hotel;
- To have a good knowledge of luggage and message handling procedures;
- To check all daily arrivals, paying particular attention to VIPs;
- Willingness to work in a team, follow standards of the chain and work in a different shift patterns;
- Be familiar with Reservation Procedures and be able to handle basic reservation inquiries outside reservation office hours;
- To hand-over accurately to colleagues at shift change.

To be successful in this role, you will have:

- Experience as Receptionist, Front Desk Agent or similar position – recommended
- Friendly attitude and willingness to go the extra smile for our guests;
- Exceptional Customer Service orientation;
- Very good command of English, Bulgarian and computer literacy;
- Fidelio/Opera knowledge/ experience is a highly recommendable;
- Knowledge of other languages is considered as an advantage;
- Ability to work on shifts, including night shifts; weekends, bank holidays.

In return, Crowne Plaza Sofia will give you a competitive salary, wide range of benefits:

- Motivational Remuneration;
- Additional Health Insurance;
- Meal provided during working hours;
- Transport provided after late shift;
- Uniform, includes laundry/ironing at hotel;
- Possibility to earn IHG One Rewards points upon completion of targets which can be used against free night stays in IHG Hotels globally or variety of gifts from specialty catalog;
- Discounts with our Partners;
- Multisport or Pulse Fitness cards on special prices;
- Free Training & Courses;
- Opportunity for career development.

Join us and become part of our hotel family – and like all families, we share some winning traits:

- As a team, we work better together
- We trust and support each other
- We do the right things
- We welcome different points of view.

You need to show us that you care, that you notice the little things that make a difference to guests and colleagues, and that you're always looking for ways to improve.

We welcome everyone and create inclusive teams where we celebrate difference and foster a culture of trust, support and acceptance.

All applications will be considered in full confidentiality, according to LPPD and will be used only for recruitment.

We will be glad to meet you!