Sitel is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogic and SITEL in January 2007, the new company meets clients’ customer care and transaction processing needs through 65,000 associates in 28 countries. The new company provides world-class solutions from on-shore, nearshore and offshore locations across 145+ facilities throughout North America, South America, EMEA and Asia Pacific. The new company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment.

Sitel provides services for some of the world’s most prominent organizations.

Our ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.

• Customer Care
• Repeat purchases, up-sell/cross-sell, billing information, issue resolution, account change, reservations, loyalty clubs, investor inquiries and warranty calls
• Customer Acquisition
• Inbound sales, outbound sales, order taking, lead generation, DRTV/bureau, product information, subscription renewals and database management
• Technical Support
• Troubleshooting, hardware/software support, Internet support, PC/server support, corporate helpdesk, warranty and post warranty
• Risk Management
• Pre charge-off, post charge-off, early fraud, credit activation,
property recovery, skip tracing, disaster prevention and recovery
• Back-Office Processing
• Order and payment processing, eCommerce, catalog, continuity services and rebate processing

Learn more at www.sitel.com

Do you believe in what you do? Do you have what it takes? How strong is your commitment?

These are the types of questions we encourage our 65,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders...

You can sum up the Sitel culture in three words:
 
VISION. PASSION. PURPOSE.

Sitel’s company culture is powered by three words – Vision. Passion. Purpose. – which represent a way of thinking and being at all levels of the organization. It defines being motivated at every level of our work, in terms of mind, heart and excitement so that every customer, colleague and client feels it, hears it and sees it. Our values are demonstrated by our behaviors, which are ultimately guided by vision, passion and purpose. 

The Vision. Passion. Purpose. culture creates an atmosphere of teamwork and excitement throughout all areas of our company and provides associates with the desire to achieve their goals. As a result, our culture extends far beyond our associates to create a contagious enthusiasm that ultimately enhances the client and customer experience.